Shipping Policy

Welcome to  Guangyijia Textile (yysoftdecor.com). We are dedicated to bringing high-quality window treatments and home decor straight to your home.

1. Order Processing Time

• All standard orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.
• For custom-sized or made-to-order curtains, processing and tailored production may take 5 to 7 business days before dispatch.
• You will receive a notification with a tracking number once your order has shipped.

2. Shipping Estimates & Rates

We offer global shipping options to major destinations worldwide. Shipping costs are calculated at checkout based on package weight and destination.

Please note: Delivery times are estimates and may vary slightly due to local courier schedules, customs clearance delays, or peak holiday seasons.

3. International Customs, Duties & Taxes

• Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country.
• YY Soft Decor is not responsible for these charges if they are applied; they are the responsibility of the customer.

4. Order Tracking

When your order has shipped, you will receive an email notification from us which will include a tracking link. Please allow up to 48 hours for the tracking information to become active in the carrier’s system.

If you have not received your order within 20 business days of receiving your shipping confirmation email, please contact us at [email protected] with your name and order number, and we will investigate it for you.