Refund & Returns

At Guangyijia Textile, we want you to love your home window treatments. If you are not entirely satisfied with your purchase, we are here to help.

1. 30-Day Return Window

We accept returns for standard, non-custom products within 30 days after you receive your item.

To be eligible for a return:

  • The item must be unused, unwashed, and in the same condition that you received it.
  • The item must be in its original packaging with all tags intact.
  • You must provide a receipt or proof of purchase.

2. Non-Returnable Items

  • Custom & Tailored Orders: Custom-sized curtains or specially manufactured items cannot be returned or refunded unless there is a manufacturing defect or quality issue on our part.
  • Gift cards and clearance/sale items marked as final sale.

3. Return Process

  1. Contact our customer support team at [email protected] with your order number, reason for return, and clear photos if the item is damaged/defective.
  2. Once your return request is approved, our support team will provide you with the designated return shipping address and instructions.
  3. Pack the item securely and send it back via a trackable shipping service. (Note: Return shipping costs are paid by the customer unless the item was received damaged or defective).

4. Refunds & Processing

Once we receive and inspect your returned item, we will send you an email to notify you of the approval or rejection of your refund.

If approved, your refund will be processed automatically to your original method of payment within 5 to 10 business days.